Refund Policy

Fourteen-day request window

Submit a refund or purchase-support request within 14 calendar days of the transaction. Include enough information for us to locate the order and understand the issue.

When a refund is available

A refund is available when:

• you were charged more than once for the same purchase;
• the purchased file or access link does not work and cannot be restored after reasonable troubleshooting;
• the delivered product is materially different from the description presented at checkout; or
• you were charged for a product that was not ready or available for delivery.

Other timely requests will be reviewed fairly. Because a digital file cannot be physically returned, a change-of-mind request after a successful download may be declined where permitted by law. This policy does not limit any non-waivable consumer rights.

How to request help or a refund

Use the method listed on the contact page and include the email used at checkout, product title, approximate purchase date, and the reason for the request. Do not send a full payment-card number, security code, password, or private download link.

Processing

Approved refunds are returned to the original payment method. Your bank or payment provider controls when the credit appears. Refunded purchases may have their download access withdrawn.